Process improvement · AI literacy · Operational readiness

The work that eats your week, handled.

Every small team has a few jobs that take too long: retyping the same data, rebuilding the same report, chasing the same errors. We find that work, build the fix, and hand it back with a template and a recorded walkthrough so your people can run it without us. Rural hospitals get the same approach for the day the EHR goes down.

Two ways in

Pick the one that sounds like your week.

Small businesses and nonprofits

AI Concierge

Name the recurring task your team dreads. We automate it, test it on your real data, and hand it back ready to run.

  • The 40-Hour Fix: one task, automated, for $2,800 ($2,100 for nonprofits)
  • Staff training built on the AI Cross-Check
  • A plain-language AI use policy your team can follow

Free download

Get the AI Cross-Check Reference Card: three questions to ask before you act on anything an AI tool tells you.

Rural hospitals and Critical Access Hospitals

CEDRA

A 52-item EHR downtime readiness assessment. It scores your facility two ways and maps both to the frameworks a surveyor actually uses.

  • Regulatory Compliance Index, 38 items
  • Operational Readiness Index, 52 items
  • Evidence-informed and mapped to five regulatory frameworks

Free screener

Take the free EHR downtime screener and see where to look first.

How AI Concierge work runs

Three steps, in this order

Step 1

Do the work

We take one manual process off your plate and automate it. You get the finished output, a reusable template, and a recorded walkthrough.

Step 2

Teach the people

Short, practical training so staff know how the tools work, where they fail, and what they are still responsible for.

Step 3

Set the rules

A written AI use policy: which tools are approved, what never goes into them, and who checks the output before it leaves the building.

Example engagement

One roster, rebuilt

A volunteer veterans’ nonprofit ran its trip roster across a patchwork of lists, tabs, and databases. Name badges were built by hand, one name nudged into place at a time.

  • BeforeA master list, four color-coded tabs, two separate databases, a TSA list, and a staff sheet
  • AfterOne seven-tab workbook, plus a badge generator that color-codes by bus and role and centers every name automatically
  • CaughtA staff birth year entered as 2046 instead of 1946 on the sheet that fed the TSA list

Processes that hold.

A fix that only works while the person who built it is in the room is not a fix.

Every engagement ends with the working template, the written steps, and a recorded walkthrough. Scope and price are set before work starts. When we leave, the process keeps running.

Meet Eric H. Palmer, DNP, founder

Bring the one task you would most like to stop doing by hand.

Thirty minutes, no charge, on Google Meet.